Skin Care Products





Shipping Rules, Regulations and Policies

Please review all of the following information before choosing a shipping method.

We do not ship to forwarding companies or third parties.
We do not ship using customer's UPS or FED EX accounts.
We do not offer expedited shipping.
We do not offer order pick up.
We can not prevent melting or freezing once an item leaves our warehouse and will not be responsible for the melting or freezing of items during transit.

All US Mail shipments with in the USA incur a $3.95 Handling fee
All US Mail shipments outside the USA incur a $10.95 Customs fee

If you select a shipping method that is inappropriate for the items you have ordered (Glycolic Acid), we may choose to switch the shipping method to the appropriate one or cancel your order. This may result in shipping delays and/or additional payment due for the shipping before your package can leave the facility. 

Choosing an inappropriate shipping method may also result in the removal of these items from your order or possible cancellation of your order.


We offer shipping via both Fed Ex and US Mail. 
Each option has it's limitations and restrictions.

Federal Express (Fed EX)

Advantages
  • Allows for designated Ground transportation of Glycolic Acid within the Continental US. 
  • Can ship larger packages and allows for insurance of these packages. (We automatically insure all packages >$100.00) for our customers.
  • Has a designated delivery date for each package with live tracking of the package and proof of delivery.
  • Has a customer support department with a phone number for resolution of issues and claims.
  • Can ship larger packages
  • Has an accountability system that allows both parties to pursue reimbursement for a lost or damaged package. 
Disadvantages
  • It is usually slightly more expensive than shipping with US Mail, especially outside the USA.
  • Packages CAN NOT ship to a PO Box 


United States Mail Service (USPS)

Advantages
  • Usually slightly cheaper rates than other carriers within the US. 
  • Can usually ship to International locations with less shipping and customs cost than other carriers.
  • Packages can ship to a PO Box.
Disadvantages
  • Does Not allow for Ground transportation of Glycolic Acid ANYWHERE. (Domestic or International)
  • Does Not have a designated delivery date for each package with live tracking of the package and proof of delivery. 
  • Does Not have a customer support department with a phone number for resolution of issues and claims. (The customer will somehow have to prove it was never delivered).
  • Can not ship larger packages (greater than 40 lbs)
  • We do not ship expensive items with a combined value greater than $200.00 via US Mail outside the USA. (There are a few rare exceptions for established customers.) 
  • Does Not have an accountability system that allows both parties to pursue reimbursement for a lost or damaged package.
  • Does Not have a set date for the package to be delivered. (Priority Mail can take 2 weeks before a package will be declared undelivered or lost by USPS)   

What you need to consider.

If your package is lost, damaged or stolen:
  • Shipped Fed Ex, we will be able to assist you with recovery or replacement of your package.
  • Shipped US Mail, we will NOT be able to assist you to recover your package..